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Zero Tolerance Policy

The Practice is committed to producing a high quality level of care to our patients. The relationship between the patients and those working at the Practice is an important issue and a two-way process. Therefore, on order to protect both staff and patients, we respectfully point out that the following behaviour will not be tolerated.

  • Threatening or abusive behaviour
  • Verbal or physical abuse
  • Swearing
  • Drunkenness

Such behaviour has a marked effect on staff and patients and therefore where such behaviours is observed we reserve the right to withdraw from treating the patient and ensuring removal from the Practice list.

All acts of criminal violence or aggression will be notified to the police immediately.

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